Once your order is shipped, please allow 24-48 hours for systems to update your shipping tracking number/s
Multiple Deliveries & Tracking
Multiple Tracking Numbers
Some orders may require multiple shipments with different tracking #’s.
Multiple Delivery Days:Shipments may be delivered at different days, as applicable.
Upright Deliveries
Shipment on its side, upside-down?
This is ok.Your order is packaged very well.
The shipping company may deliver packages on its side or upside-down.
⚠️📷 If the exterior is damaged, please photo and video the damage. This is required. Then please send to us for review.
Inspect Shipment
Any exterior damage?
Check for shipping damage for each delivery.
⚠️📷 If damaged, please photo and video the damage. This is required. Then please send to us for review.Then unpack/ inspect for all parts in that shipment.
Inspect, then Schedule Your Install
Hiring an installer?
Inspect the shipment/s for all parts. Multiple deliveries may be required.
Afterwards, then schedule the install appointment.
Some installers may still charge even if the complete shipment has not yet been delivered.
Tank Spill Cap
Damage to the spill cap?
If the spill cap is damaged, this is OK.The spill cap is temporary to keep the media in the tank.
The media will re-position itself and operate as intended.
The SoftPro Catalytic Well Water Carbon Filter installs at the main point of entry on the well supply line — typically between the pressure tank and the household distribution lines. This location ensures that every gallon entering the home passes through the filter before reaching any tap, shower, or appliance.
A drain connection is required for the backwash discharge — the backwash cycle periodically reverses flow and carries accumulated material from the media bed to drain.
Standard installation sequence: Well pump → pressure tank → this carbon filter → (iron filter if applicable comes first) → water softener → household distribution
If iron is also a concern: Iron Master AIO installs before this filter in the sequence iron must be addressed before it can load and foul the carbon media.
What a Standard Installation Involves
• Locate the main supply line after the pressure tank — this is the installation point for point-of-entry treatment
• Shut off the well pump at the breaker and release pressure from the supply line before cutting in
• Connect the filter's inlet and outlet to the supply line — the system ships with connection hardware; quick-connect flex line add-ons available
• Install the bypass valve — allows the filter to be isolated for media service without interrupting household water supply
• Connect the drain line from the control valve to an appropriate discharge point — laundry drain, floor drain, or utility sink
• Plug the control valve into a standard 110V outlet — power is required for the backwash cycle control
• Program the backwash schedule using the 4-line LCD display — our team can guide this step by phone if needed
• Run an initial manual backwash to condition the fresh media bed and clear any fine carbon dust before placing the system in normal service
Most installations are completed in three to four hours by a homeowner with basic plumbing skills. Our technical support team is available by phone during business hours to guide any step of the process — including backwash schedule programming specific to your well pump's GPM and your water's H₂S concentration.
What This System Asks of You
Long-Term Well Water Ownership
The auto-backwash design makes this one of the most genuinely low-maintenance well water treatment systems available. Here's what regular ownership actually involves.
Annual Visual Inspection
Once a year, inspect all inlet, outlet, and drain connections for any signs of moisture or drips. Confirm the bypass valve operates freely. Check the control valve display for any fault codes. The full inspection takes under fifteen minutes.
Periodic Backwash Verification
Every few months, confirm the system is completing its backwash cycles correctly. During a scheduled backwash, the drain line should carry active flow for the full duration of the cycle — typically 15 to 20 minutes. The discharge may appear yellow-brown or carry a mild sulfur character during backwash, particularly if your well water has elevated H₂S. This is normal and indicates the system is successfully flushing captured contaminants from the media bed.
Annual Well Water Retesting
Well water chemistry changes over time. Annual testing for hydrogen sulfide, pH, and your primary contaminants of concern confirms whether the system is still correctly sized and configured for your current water profile. Significant increases in H₂S concentration, changes in organic compound loading, or pH shifts can indicate changes in your well that warrant reassessment of the backwash frequency or media condition.
Media Replacement at 3 to 10 Years
The Centaur catalytic carbon media carries a service life of 3 to 10 years depending on your well water's contaminant loading, your household's daily consumption, and the frequency and effectiveness of backwash cycles. The wide range reflects the genuine variability in well water conditions across residential installations — a well with moderate H₂S and low organic loading may reach 8 to 10 years; a well with heavy sulfur and high organic contamination may exhaust the media in 3 to 5 years.
Performance decline — indicated by the gradual return of sulfur odor or a reduction in water quality — is the primary signal that media replacement is approaching.
How to extend media life: A sediment pre-filter upstream of the carbon filter significantly extends media life on well water with fine particulate or turbidity. Sediment accumulation in the carbon bed increases the backwash load and reduces the effective adsorption surface available for chemical treatment. A simple 5 or 10 micron sediment filter upstream protects the carbon media from physical fouling and is particularly recommended for wells in areas with clayey soils or seasonal turbidity events.
Frequently Asked Questions
What Homeowners Ask Before Buying a Whole House Water Filter
Q: What is the best whole house water filter for city water?
The answer depends on your primary concern. For chlorine, chloramines, PFAS, pesticides, herbicides, and chemical taste and odor removal at every outlet in the home, the SoftPro Chlorine+ Carbon Filter at $819 delivers whole-house catalytic carbon filtration without electricity, chemicals, or cartridge replacements. If fluoride reduction is also a priority, the Fluoride & Chlorine+ SUPER Filter at $1,019 adds bone char media for whole-house fluoride removal on top of the carbon filter's full contaminant reduction profile. Both use upflow design and maintain strong water pressure throughout the home.
Q: What is the best whole house water filter for well water?
Well water requires a diagnosis-first approach. If your primary problem is iron, manganese, and hydrogen sulfide, the Iron Master AIO addresses all three through air injection oxidation. If your primary problem is sulfur odor at lower concentrations, organic compounds, and agricultural chemical residues, the Catalytic Well Water Carbon Filter with Centaur media and auto-backwash is the appropriate system. If both are present, the Iron Master AIO upstream followed by the carbon filter downstream addresses the complete profile. For wells with both contamination and hardness, a water softener at the end of the sequence handles what the filters leave behind. Share your water test results with our team before ordering — we size and configure the right system for your specific conditions.
Q: Do I need both a water filter and a water softener?
It depends on your water. Water softeners remove dissolved calcium and magnesium — the hardness minerals that cause scale, spotted dishes, dry skin, and appliance wear. Whole house water filters remove chemical contaminants — chlorine, chloramines, PFAS, pesticides, iron (via iron filter), and sulfur (via carbon or iron filter). Neither system does what the other does. If your water is both hard and chemically contaminated — as is the case for many households — both systems working together address the full profile. Install the filter upstream of the softener so chemically treated water passes through the filter before reaching the softener's resin, which chlorine exposure degrades over time.
Q: What is a sediment pre-filter and do I need one?
A sediment pre-filter is a filter stage — typically a 5-micron sediment filter housing with replaceable filter cartridges — that removes suspended particulate matter before the water reaches your primary treatment system. On city water, a 5-micron sediment filter upstream of a carbon filter provides physical particle removal and extends the carbon media's effective service life. On well water, a sediment pre-filter is particularly important before UV filter systems (turbid water blocks UV disinfection), iron filters (particulate iron loads the Katalox media), and carbon filters (clay and silt accumulate in the carbon bed and reduce performance). If your water shows any visible cloudiness, seasonal turbidity, or fine sediment at aerators, a sediment pre-filter upstream is the right first investment.
Q: How do I know what size system I need?
For water softeners, household size and water hardness determine grain capacity. Our free online sizing calculator at calc.softprowatersystems.com walks through the calculation in under two minutes. For whole house filters with backwash requirements — the Iron Master AIO and the Catalytic Well Water Carbon Filter — your well pump's sustained GPM determines which size is appropriate, independent of bathroom count. Measure pump flow at the tap using the 5-gallon bucket method before ordering. For passive city water filters, the 1.5 CUFT configuration on the Chlorine+ and SUPER Filters handles 1 to 6 bathrooms under normal residential demand.
Q: Does a whole house carbon filter reduce water pressure?
Not meaningfully under normal residential demand. SoftPro's city water upflow carbon filters are designed to maintain strong water pressure throughout the home with multiple simultaneous outlets running. The Iron Master AIO uses 1" ported high-flow valve plumbing to minimize pressure drop under peak demand. For any installation where water pressure is a known concern, confirm your incoming supply pressure and discuss system sizing with our technical team before ordering — the right size for your flow conditions eliminates pressure concerns before they occur.
Q: Can I install a whole house filter myself or do I need a plumber?
Most SoftPro systems are designed for DIY installation by homeowners with basic plumbing skills — the same competence required to replace a shut-off valve or install a new fixture. The systems ship with bypass valves, installation guides, and access to video walkthroughs covering the standard installation sequence. Our technical support team is available by phone Monday to Friday during business hours to guide any step of the installation in real time. A licensed plumber is an option for homeowners who prefer professional installation, and our support team can help confirm the correct installation sequence before the plumber begins work. Plumber installation does NOT affect the system warranty.
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